In common with the vast majority of holiday home owners we ask for a Security Deposit so that we have some redress in the unlikely event of damage or loss. Although we have never withheld any part of a client’s Security Deposit there are circumstances in which we reserve the right to do so and, rather than list these in our general Terms & Conditions we have set out those circumstances here. In all cases, if the cost of repair or replacement exceeds the value of your Security Deposit we reserve the right to claim from you the actual costs incurred.
We accept there will be the odd broken glass, etc. so please tell us of accidents at an appropriate time but straight away if they impact upon your holiday so that we can rectify them quickly and without fuss.
In the event of a situation arising where we cannot reach an amicable agreement the following text will apply to section 3.2 of the general Terms & Conditions.
D1. Fair wear and tear of all items or normal breakdown of equipment will not be considered by us as damage so long as things have been used in accordance with normal practice and have not been used in a manner proscribed elsewhere.D2. You are responsible for any damage or loss caused by all members of your party including children, persons who cannot be held responsible in their own right, persons you invite into the house and all pets whether they belong to you or not.
D3. Accidental damage should be apparent. If anything is damaged, whatever the situation, please tell us so we can agree an amicable and speedy resolution. We ask that you do not conceal any damage as the house and contents are checked completely after each visit to ensure there are no safety or maintenance issues.
D4. True accidental damage aside, breakage or soiling of the contents of the house or damage to the building or its decorations caused by inappropriate use, carelessness or loss of control will be charged at the repair or cleaning cost if possible or full replacement value if repair or cleaning is impracticable. Please also see additional conditions applying to pets, if appropriate.
D5. You must leave the house and all equipment in the same general state of repair and cleanliness as you found it. The house will be prepared and set up to our required high standards prior to arrival but the rental price does not include an end of let clean as such. We reserve the right to charge for any excess cleaning costs.
D6. Any damage to equipment caused by attaching your own devices, reconfiguring it or relocating it will not be accepted as breakdown. We will charge the cost of repair or replacement.
D7. Any damage caused by exceeding design parameters will not be accepted as accidental. We will charge the cost of repair or replacement.
D8. In the event of damage or breakdown caused by you, for whatever reason, we will use our best endeavours to repair or replace the affected item(s) but we offer no guarantees of timescales and no compensation for loss of amenity or service will be paid.
D9. Mattress protectors are provided so the soiling of the mattresses themselves will be considered avoidable and we will claim the full replacement cost from you as we cannot adequately clean mattresses and do not expect subsequent guests to encounter stained bedding. Soiled duvets and pillows (which have protectors) will be professionally cleaned or, if this is impracticable, replaced and we will deduct the cost from your Security Deposit. We will also deduct the cost of unreasonably soiled bed linen, towels or other household items.